Public Information Services Technology

What is Public Information Services?

Public Information Services is a public records and people search service that provides access to complete background checks. We provide you with the most recent and quality data available by aggregating billions of public records into a single, easy-to-use interface. Public Information Services also offers personal protection, monitoring, and email alert tools to keep you and your loved ones safe. Public Information Services is headquartered in Goleta, CA and has team members all over the United States. To learn more information about the detailed background reports, visit our Why Public Information Services? page.

How is Public Information Services different from the competition?

Public Information Services' mission is to provide users with easy access to public records and other important information. In the past, access to such information required waiting and was difficult to receive. Public Information Services makes it affordable and fast. Our service offers a 7-day trial opportunity, which allows you to test Public Information Services for a week before deciding to continue membership. We also provide monitoring and email alerts based on areas you designate. Public Information Services is an intuitive website that was designed to make navigating between services easy. See: Why Public Information Services?

How do I know my personal information is secure?

Our website uses 128-bit Secure Socket Layer (SSL). SSL encrypts your information during transmission processes and securely transfers your private and credit card information through cyberspace. The encryption prevents your information from being read.

Secure Transaction Indicators: If you are using a Firefox or Microsoft browser, you will see a small key or padlock in the bottom right corner of your browser window. The presence of the icon indicates that the transaction is secure. Another way you can tell when your credit card is unharmed is to identify the URL. An URL that begins with http:// is an indication that your personal information is being transmitted to a secure server.

What is the trial fee for?

This trial fee covers a 7-day, full-access trial. This provides the user with unlimited background checks for a full week, beginning from trial registration.

How much does the Public Information Services service cost?

You can run unlimited background reports for 7 days for a low trial fee. This is a risk-free 7-day trial period. If you choose to keep your membership beyond the 7-day trial period, our monthly membership fee is less than $30.00 per month. If you cancel before your trial period expires, no monthly charges will occur. Please visit our Terms of Use for complete details.

Will I get charged if I don't use the service?

Yes, your membership fees cover the costs of providing services to you. Whether you utilize the service or not, your account will be charged.

Note: Public Information Services features are implemented the second you set them up. For example, the monthly monitoring of Registered Sex Offenders occurs automatically once monitoring areas has been determined. This way you do not have to login into the website to receive recent sex offender information. Public Information Services will alert you if new sex offender activity has occurred in any of the four monitored areas you designated.

If the data you provide is "public record," why do I pay for it?

In the past, access to public records was difficult to attain. People had to endure the long process of visiting various government offices and local departments if they wanted to find information about someone's background. Public Information Services does the heavy duty work for you by aggregating various public records into concise background reports. Public Information Services members receive affordable, unlimited access to accurate and readily available public records. Public Information Services' intuitive and formulated technology for aggregating high-quality reports speeds up the procedure and eliminates the "waiting game."

What do I do after I sign up?

Directly after you sign up, check the email account that you provided during your registration process to obtain your Registration Confirmation Email. This email will contain instructions with your login credentials and Customer ID.

What do I do if I didn't receive a Registration Confirmation Email?

Occasionally, your Registration Confirmation Email will end up in your Junk, Bulk, or Spam folders. Please check these locations if you are having trouble finding the email. If you have still have not found the email, contact our member support team as soon as possible at 1-800-617-3169 to verify your account information is correct. It is important that you keep your email address attached to your account up-to-date. To protect against spam filters, please confirm that [email protected] has been added to your spam filter or "safe senders" list.

How do I login into Public Information Services?

In your Registration Confirmation Email you will be provided with your Username and Password. Both your Username and Password are needed to log into Public Information Services. If you have any further questions or difficulties logging in please contact member support at 1-800-617-3169.

How do I cancel my membership?

To cancel your membership please call 1-800-617-3169 and a helpful representative will assist you with your cancellation. You can also cancel your account by logging in to your account and clicking on the "My Account" tab.

I recently moved. How do I change my contact information?

Log into your Public Information Services account and click on the "My Account tab." There, you will be given the option to change your address and contact information. Another option is to contact member support at 1-800-617-3169. A representative will be happy to assist you.

How do I unsubscribe from your email list?

If you no longer wish to receive emails from Public Information Services, click the "Unsubscribe" link at the bottom of the email you have received from us. You can also click the "Unsubscribe Your Email Address" which can be found at the bottom of Public Information Services website. This request will be attended to immediately. Please note it may take up to ten business days for your email to be completely removed from our database. As an active Public Information Services member, you will still receive account and billing notices.

I can't remember my password.

Please visit the Public Information Services website and click on the "Member Login" link at the top of the page. You will be provided the option to retrieve your password. You may also contact our member support team at 1-800-617-3169 or email [email protected].

How do I opt-out my information from Public Information Services searches?

Public Information Services takes your privacy seriously. If you would like to remove your information from being displayed on Public Information Services' search results, please visit the Remove My Public Record page to make your request.

How do I contact member support?

If you need assistance, please contact our friendly member support team at 1-800-617-3169. We are available Monday-Sunday from 5am to 9pm PT. You can also contact us by email, at [email protected].